What SA Thinks Mystery Shopping and Consumer Insights Agency in Somerset West

Our main aim is to provide an objective view of your business through the eyes of your consumer. We work with you to define the needs of your business. We deliver Reality based footage - unscripted and unscrubbed. What SA Thinks brings the consumer back into your boardroom
  • Mystery Shopping

    Mystery Shopping, Video Mystery shopping, Telephone Mystery shopping.We are able to deploy programs that:Monitor and measure service performanceMake employees aware of what is important in serving customers Provide feedback from front line operations Ensure product/service delivery qualityAsses the quality of promotional programsAssess pricing & merchandising compliance Asses competitive analysesIdentify training needs and sales opportunitiesEffectively use this tool for training & developmentEnsures positive customer relationships on the front line Enhance strategies
  • Consumer Insights

    Our service offering extends the entire programmes life cycles from concept testing to post launch campaign efficacy measurement.
  • Service offering

    Video Mystery Shopping Assesments On-line Mystery shopping Competitor Intelligence Compliance Audits Incentive program- On the spot rewards Focus Groups Customer Exit Interviews Face to face video interviews Customer call back Interviews Brand Exploration Concept Testing espoke reporting Interactive Dashboards Trend Analyses Score Cards Question by question trends Service Evaluation reports Statistical Reporting Competitor Analyses Video Research documentary


What SA Thinks Mystery Shopping and Consumer Insights Agency
mystery shopping, consumer insights, market research