121 Outsource Group in National, Cape Town, Johannesburg, Durban
121 Outsource is the second oldest outsourced call centre in South Africa. We have been in the industry of retaining customers and promoting Brand loyalty for various blue chip companies for the last 16 years. In this time we have been involved in the primary scoping and running of many varied applications.
These applications have varied considerably from running Customer Care and Technical Help Desk projects to vigorous outbound subscription campaigns as well as the maintenance of databases for various organizations.
Our Call Centre is configured to service both incoming and outgoing calls. In this way we are ideally geared to take advantage of both sectors of the market.
We create software specifically for each client application internally. This enables us to tailor our services to meet the exacting requirements of any new client.
This also enables our call centre agents to provide a superior service as they are trained in-house to use the software we have created.
Clients include: Pharmalat, KFC, Premier Foods, IOL, Sunday Times, Stay and Play and Shout Media
InBound Complaints for the FMCG market.