Success Factory in Johannesburg

Elsabé Manning founded Success Factory - a highly successful business which is represented throughout Southern Africa. She is an Executive, Life and Business Coach; Facilitator; accomplished writer (author of Up The Corporate Ladder - Professionalism in the Workplace); Public Speaker and Consultant. She studied Human Resource Management at the University of Johannesburg.

She creates and delivers custom keynote speeches for organisations, based specifically on their needs, issues and interests. Elsabé has the ability to motivate people to take deliberate and consistent action to accomplish their goals and objectives. She also writes leadership and self-development articles for organisations and up-market magazines and has a television slot on Professionalism in the Workplace on ABSA Bank’s internal television training channel.

Success Factory specialises in emotional intelligence (EQ); coaches training; professionalism; communication; sales strategy, training and coaching; performance enhancement; leadership and management development; coaching; mentoring and team re-building.


Our Culture/Work Ethic:  We have a culture and proven track-record of consistently delivering high quality work for our clients through excellence.  We obtain excellent results and we deliver high return solutions based on an inherent drive to identify, analyse and align solutions with the key drivers or strategic objectives of the business and as such achieve a clearly defined value proposition.

Core Competencies:  Success Factory's model was designed and aligned with our very specific core competencies:

Training, mentoring and coaching;

Situational analysis and engagement;

Professional advisory services;

Strategic planning;

Team development and re-building of teams.

These core competencies applied collectively or individually will identify and close the  gap that exists between true and realised potential within any organisation.

SUCCESS FACTORY'S TRAINING MODEL is designed to facilitate positive change through meaningful cognitive and emotional paradigm shifts by identifying and changing limiting beliefs.  This way participants buy into the training fully and change their behaviour.  Beliefs are the rules that govern your behaviour. Your beliefs may empower and allow you to be the best version of yourself and live your values but they may also prevent you from becoming the best version of yourself. Your beliefs filters what you see and hear, affecting how you behave in your daily life.  We change our behaviour through insight (buy-in to new information which in turn leads to new beliefs and behaviour.)  When we know better, we do better!

Success Factory is an accredited service provider - SETQAA Decision Number 2075 and a member of COMENSA (Coaches and Mentors of South Africa) and CETASA (Coach Educators and Trainers Association of South Africa) a sub-committee of COMENSA.

Success Factory won The 2006 Mijima Award!

Winner of The 2004 Greenpepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities for the people of South Africa.


  • Courses; Interventions; Coaching; Team Develpment; Consulting and Public Speaking.

    Emotional Intelligence (EQ); Coaches Training; Professionalism In The Workplace; Leadership Management; Performance Enhancement; Effective Communication In The Workplace; Relationship Management; Selling Skills Training; Negotiation Skills Training; Customer Service Excellence; Public Speaking and Presentation Skills; Team Re-Building; Strategic Planning Workshop; Elsabe Manning as Public Speaker;One-on-One Coaching. Please contact Elsabe at or 011 648 8969 or 084 371 9105 for proposals and quotations. Our fees are low and outcomes extremely high. We have a proven track-record and contactable references for ALL our work! We are extremely proud of the outcomes we achieve.
    • Courses;  Interventions;  Coaching; Team Develpment; Consulting and Public Speaking.
    • Courses;  Interventions;  Coaching; Team Develpment; Consulting and Public Speaking.
  • Effective Communication in the Workplace

    Better communication skills mean that we can resolve problems and conflict by learning to listen to others more deeply, and by engaging in a dialogue of genuine give and take to generate solutions. When you communicate with integrity, a number of advantages will follow. Firstly you will gain respect. If you show compassion and respect towards others, you will influence them to show compassion and respect towards you. Good communication skills will ensure respectful and well-ordered discussions, which can be of great help in conflict resolution. This will in turn allow you to build sincere and trusting long-term relationships. Learning better communication skills requires effort because cooperation between people is a much more complex and mentally demanding process than coercing, threatening or just grabbing what you want. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Emotional Intelligence (EQ) course

    Emotional Intelligence (EQ) is the ability to be aware of one's own emotional state and that of others. People with low EQ often struggle with communication. This becomes more evident in an environment where there is no room for miscommunication. In order for a team to function effectively, the channels of communication must be open and allow individuals to express themselves without fear of retaliation or vengeance. Managing one's own emotions effectively facilitates harmonious interaction with others. This is often because you are more aware of the impact your words and deeds have on others. We can become more productive and successful at what we do and also help others to be more productive and successful by developing our Emotional Intelligence in the five EQ domains. Emotional Intelligence also helps to decrease conflict; improve relationships and to increase stability, continuity and harmony. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Leadership Management course

    'Collaborative leadership' is the strategic management of relevant relationships in which all parties choose to cooperate to achieve a shared vision. Relationships define the context in which we can influence and align the behaviours of others. Collaborative leadership is a synonym of relationship management. It is fundamental to understand that we do not manage people - we manage our relationships with people. LEADERSHIP BEHAVIOURS: DIRECTING: Leaders define the roles and tasks of the 'follower' and supervise them closely. Decisions are made by the leader and announced - so communication is largely one-way; COACHING: Leaders still define roles and tasks but seeks ideas and suggestions from the follower. Decisions remain the leader's prerogative, but communication is much more two-way; SUPPORTING: Leaders pass day-to-day decisions - such as task allocation and processes - to the follower. The leader facilitates and takes part in decisions but control is with the follower; DELEGATING: Leaders are still involved in decisions and problem-solving but control is with the follower. The follower decides when and how the leader will be involved. MANAGEMENT is the process of completing tasks and activities efficiently and effectively with and through individuals and teams. MANAGEMENT BEHAVIOURS: Planning; Organising; Management of staff; Directing; Coordinating; Reporting; Budgeting. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Customer Service Excellence course

    What determines your customer's views of your organisation? What do you do to earn their loyalty? Did you know that customers' loyalty is more strongly influenced by their personal experiences with your staff than any other factor? Customer loyalty requires very specific skills, attitudes and behaviours of everyone in your organisation - not only of your frontline staff. SUCCESS FACTORY'S CUSTOMER SERVICE EXCELLENCE training will ensure that participants learn essential customer service concepts and skills. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Negotiation Skills course

    As in chess, once you sit down at the table to negotiate, every move counts. Many factors may undermine an optimal settlement: the emotions of participants; the potential for misunderstanding what could be gained (or lost) and differing interpretations of what constitutes fair play. Negotiation is usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible. Communication is always the link that will be used to negotiate the issue/argument whether it is face-to-face, on the telephone or in writing. Remember negotiation is also not always between just two people: it can involve several members from two parties. Negotiation, in a business context can be used for selling, purchasing, staff (e.g. contracts), borrowing (e.g. loans) and transactions, along with anything else that you feel are applicable for your business. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Performance Excellence course

    PERFORMANCE EXCELLENCE will enable organisations to develop a high performance culture and sustainable performance improvements across all individuals, teams and the organisation as a whole. This will be achieved by developing five performance behaviours in staff which align their personal values, missions and goals with the organisation's strategy, objectives and key measures. The Success Factory Performance Behaviours are: DIRECTION: Alignment between your personal values, mission and goals and the organisation's principles, culture and business mission and the way you apply it to your own role; UNDERSTANDING: Define the key results expected of your role, defining the roles of others on whom you depend to carry out your work, and which roles depend on your work; PLANNING: Determine why performance is not optimised, what prevents it from happening, prioritising your time and delivering value rather than just effort by planning your objectives and goals; EXECUTION: Translate your intentions into actions to achieve the planned outcomes, and enables you to learn how to execute the right activity and influence change to achieve the right metrics and results; MEASUREMENT: Learn how your job can be reliably measured, using the appropriate tools and measurement methods. Understand whether an activity is producing the necessary results, identify constraints and gaps, and thereby how to improve performance. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Professionalism in the Workplace

    PROFESSIONALISM is the term used to describe the internationally accepted standards or expectations that society has of people's conduct and levels of competence in the workplace. These standards of conduct are set by society, management, our peers, our customers, our staff, our families and of course, us. Being professional means that your conduct has to remain above reproach at all times and must fit in with the circumstances and situations in which you find yourself. Being professional requires that you comply willingly with the highest ethical standards and that you have a deep awareness and understanding of appropriate business behaviour in various cultures. It also requires a high degree of knowledge, skill, ability, attitude and sound judgement. VALUE TO PARTICIPANTS: Improving your conduct will gain you the respect and credibility you need in any business or social setting. It is essential in building trusting relationships, but it is also a fundamental prerequisite for a successful career - especially if you want that sought-after job. ONE'S PROFESSIONALISM IS MEASURED ON: image; business etiquette; telephone and e-etiquette; manners; communication: verbal, non-verbal (body language) and written; relationships; competence; responsibility and accountability; trustworthiness; empathy and compassion; respectfulness; emotional maturity. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Public Speaking and Presentation Skills course

    In order to influence, inform or win support, you need to have good presentation and speaking skills. A good speaker is inspiring, clear, concise and persuasive. Some people struggle all their lives to learn to be good speakers. Too many speakers are boring, long-winded and confusing. Most speeches go on for far too long and dont get the message across clearly. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Team RE-Building workshop

    ELSABE MANNING facilitates Team Re-Building workshops with great success. Rebuilding a team entails uncovering and resolving team issues - without disempowering the leader / manager - and overcoming obstacles and healing broken relationships. This workshop is the beginning of lasting, trusting, respectful relationships. The entire team commits to pull together with clearly defined common vision, goals and objectives. What constitutes a team? How do you recognise and create one? Frequently people misconstrue a group of people for a team. A group is simply that - a group of people. A team on the other hand is defined as a group of individuals assembled and organised, formally or informally, to work together to achieve some shared objective. A real team is a group of committed individuals working together towards clearly defined goals, and a common vision, in an atmosphere of mutual trust, truth, care and support for each other and a willingness to take specific action. This workshop will be designed specifically for your team and their unique needs. This is the beginning of a journey to create an environment that promotes diversity and encourage personal style. Together the team will explore ideas to help each other on that journey. An atmosphere of mutual trust and respect will encourage serious introspection and discussion around issues. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or
  • Strategic Planning workshops

    Most organisations have a vision of what they desire for their future, whether clear and concise or not. The current mission of the organisation or the purpose for its existence is also understood in general terms. The values which management of the organisation manifest in daily decision making and the norms and principles which define how people interact with each other and customers are also understood, but are these usually vague and unspoken understandings enough to create long-term success? Management can allow this fundamental framework of norms and principles to develop on their own with individuals acting on and living their own norms and values or you can invest the time to proactively define the organisation's norms and values to best serve the organisation and its customers. Successful organisations agree upon and articulate their vision, mission or purpose, values and strategies so that all members of the organisation can own the achievements of the organisation. Staff loyalty and 'ownership' can be created by building a strategic framework which they understand and buy into. Research has shown that organisations who build a strong strategic framework increased their bottom-line by up to 29 percent! Elsabe Manning facilitates one-day strategy sessions for organisations to define a new tailor-made strategic framework which initiates high performance behaviours in individuals and teams. For a comprehensive proposal please contact Elsabe Manning on 011 648 8969 or 084 371 9105 or


Success Factory

courses; interventions; coaching; team develpment; consulting and public speaking. effective communication in the workplace emotional intelligence (eq) course leadership management course customer service excellence course negotiation skills course performance excellence course professionalism in the workplace public speaking and presentation skills course team re-building workshop strategic planning workshops