Strong Foundation in Cape Town
At Strong Foundation, Coaching is "The art of facilitating the performance, development and learning of anotherperson. It is about equipping people with the tools, knowledge and opportunities they need to develop themselves and become more effective." Coaching is a powerful development tool for many top executives/people who seek to enhance their performance and is highly effective in developing individuals who wish to access untapped potential and under-utilised strengths. Whether we are busy with life coaching, executive leadership, business or team coaching: coaching at Strong Foundation is a transformational and dynamic one-on-one process. Our aim is to facilitate personal ownership, increase self-awareness and establish a personal strong foundation that supports personal and professional goals. Our coaching model promotes congruence - the alignment between how we think, feel and act At Strong Foundation, we believe actions are directly influenced by thoughts and emotions. Your thoughts and emotions are intertwined - what you think is what you feel. By practising self-control, making healthy decisions and taking responsibility for your actions, every individual is capable of success!
EQ is about building capacity for engaging our own feelings and those of others, managing the effect of emotions in ourselves and in our interpersonal relationships in a healthy and balanced way in order to achieve personal and business success.
Aspects covered in our program:
- -Some foundational information on EQ -Creating Self-Awareness
- -The ability to recognise and engage your own feelings and how they affect your thoughts and behaviour -Understanding the influence of perceptions, assumptions, belief systems and values -Self acceptance and self confidence
- -Emotional management and control -Create Constructive thinking patterns -Resiliency and aspects of stress management -Vision and purpose
- -Communicate clearly and constructively -Healthy boundaries -Rapport and other interpersonal skills -Having difficult conversations and managing conflict
- -Awareness of emotions, needs and concerns of others -The power of Empathy and validation -Recognising the importance of group dynamics
Difficult conversations are often difficult because feelings are involved. Unfortunately avoiding or denying these conversations only worsen the pressure and the consequences. This workshop is aimed at managers, supervisors or anyone who has to manage conflict and communication. You will be empowered with skills and practice in both managing yourself and the conversation.
Learn how to:
Â· -Manage strong emotions in the conversation.
Â· -Communicate clearly and powerfully
Â· -Maintain boundaries
Â· -Confront someone without provoking them
Â· -Tackle a difficult conversation
-Stay focused on finding a solution
With more and more demands on our time, prioritisation becomes ever more important. This workshop will equip you with tools and techniques to manage your time and your workload more effectively and with less stress. Break the cycle of procrastination with simple steps that will lead you to greater personal productivity! Some of the topics covered: â€¢ Understanding the nature of Time management â€¢ Essential habits for effective Time management. â€¢ The Power of planning and Prioritising â€¢ Proper goal setting and time estimation â€¢ Maximising productivity vs being busy â€¢ Dealing with procrastination and delay. â€¢ Crisis management through being pro-active. â€¢ Managing interruptions & disruptions (telephone & email) â€¢ Organising your workspace to maximise time
During this practical training program, participants will learn the basics of customer service, how to project a polished image, demonstrate proper communication skills, and leave with the tools to present an image of customer service excellence. They are also equipped with basic emotional intelligence skills in order to manage themselves and difficult customers with excellence. We have to be aware of what needs to change before we can begin to change it. Excellent customer service providers are continually assessing their own performance and the needs of their customers. Remember, WE are in control of our own emotions. All feelings are ok, but not all behaviour!
Topics that will be covered: â€¢ Understanding the importance of customer service â€¢ Challenging perceptions and assumptions that inhibit effective customer service â€¢ Impression management and building rapport with the client â€¢ Emotional control â€¢ Empathy â€¢ Gaining skills in: o Listening o Communicating (verbally and non-verbally o Recording information o Follow-up â€¢ Dealing with difficult clients/customers â€¢ Best practice for telephone management
The purpose of having boundaries is to help protect and take care of ourselves and others. Boundaries define us. They define what is me and what is not me. Knowing what I must take ownership and responsibility for, gives me freedom. If I know where my "responsibility" begins and ends, I am free to do with it what I like. Taking responsibility for my life opens up many different options. However, if I do not "own" my life, my choices and options become very limited. We are responsible to others and for ourselves. Physical boundaries help us to distinguish our "property" so that we can take care of it. Emotional and mental boundaries help us to "guard our heart with all diligence." In short, boundaries help us keep the good in and the bad out.
What you can expect to learn: â€¢ Understanding what boundaries are â€¢ When boundaries are undefined and unmanaged. â€¢ Healthy boundaries â€¢ How to take back ground â€¢ The role of assertiveness in setting boundaries â€¢ How to set boundaries. â€¢ The importance of consequencesâ€¦ â€¢ The power of choice
You can learn to focus on your reaction to stress, not on the stress itself. Being able to deal with stress in a dignified, effective manner helps build character and heightens self-esteem. Stress is a normal psycho-physiological response to a perceived threat. This is commonly known as the bodies "fight-or-flight" response or stress response. The stress response is the body's natural way of protecting you. This is a good thing, but the problem comes when we start feeling stressed about non-life threatening situations. We can differentiate between "good" stress and "bad" stress. As a certain level of stress keeps us going, without which we might just never get off the couch! What causes stress depends, at least in part, on your perception of it. What causes stress for some people may not faze others. Your perceptions are formed by the filters in your unconscious mind; your values, beliefs, past experiences and decisions. Situations and pressures that cause stress are known as stressors. We usually think of stressors as being negative, but they can also be positive... Topics that will be covered: â€¢ Define the term stress. â€¢ Identify the causes of my stress at home. â€¢ Understand the positive and negative effects of stress and the symptoms it causes. â€¢ Identify techniques to effectively manage stress. â€¢ Identify workplace stressors. â€¢ Identify the effect workplace stress has on the team and it's commercial implications. â€¢ Practice effective handling of 'confrontational conversations' in order to tackle stressful situations. â€¢ Create an action plan to pro-actively manage stress.
In order for a team to be successful, they need to work together effectively, draw on the strengths in the team, find the innovative solutions, achieve the goals and deliver on results! Trust is a huge enabler that propels a team into success! Not only does trust lead to more effective communication and flexibility in team relationships, but also creates the space where a team is not threatened by risk-taking, change or innovation. In this short workshop we will introduce you to the attributes and character of trust in teams. Topics that will be covered: â€¢ Defining what trust is â€¢ Why trust is more than a soft-issue â€¢ The components that impact on trust â€¢ The ripple effect of trust â€¢ A foundation of self-trust â€¢ Actions and philosophies that build trust in relationships â€¢ Ownership, transparency and walking the talk â€¢ Steps to foster trust in your teamâ€¦